Frequently Asked Questions (FAQ)

How do I place an order?

To place an order, browse our catalogue, add the desired products to your cart, and then follow the order validation steps.

What payment methods are accepted?

We accept payments by credit card (Visa, Mastercard, American Express) as well as other secure payment methods.

What are the delivery times?

Delivery times vary depending on the products and your location. They are indicated on each product page and during the order confirmation process.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number allowing you to track your package in real time.

Can I return a product?

Yes, you have 14 days from the receipt of your order to exercise your right of withdrawal, in accordance with current legislation.

How can I contact you?

You can contact us via our contact form or by email. We strive to answer all your questions as quickly as possible.